1. Service

1.1 This website “https://www.LaBellaRoma.com” (“this website”) is operated by 19&Twentyfour Ltd. (”La Bella Roma on-line shop”,“we”, “us”, “our”,). This website provides a convenient online shopping mode through the Internet (including through the use of applications or software) and provides one-stop delivery service (“Service”).

1.2 Please read these terms and conditions carefully before using this website. If you use this website or any part of it, you agree to be bound by these terms and conditions. We reserve all rights to change these terms and conditions at any time without any notice. If these terms and conditions are changed, we will announce them on this website. The revised terms and conditions will take effect on the day of posting. If you continue to use this website and/or our services, you are deemed to agree to the latest version of these terms and conditions.

1.3 The meanings of certain terms used in these terms and conditions:

1.3.1 “Content” refers to the combination of all text, images, logos, icons, photos, images, moving visual images or sounds, and images, sound effects, and computers selected, shown or used on or related to this website Programs and other materials.

1.3.2 “User Content” has the meaning given in Article 11.1.

1.3.3 “This website” has the meaning given in Article 1.1.

1.3.4 “Relevant Information” has the meaning given in Article 9.2.

1.3.5 “Intellectual Property Rights” refers to any and all patents, trademarks, domain name rights, design rights, copyrights and database rights (regardless of whether they have been registered and registered applications for any of the above or the right to apply for registration of any of the above), confidentiality Data rights and all other intellectual property rights of similar or corresponding nature currently or in the future that may exist anywhere in the world.

1.3.6 “Service” has the meaning given in Article 1.1.

1.3.7 “Hong Kong” means the Hong Kong Special Administrative Region of the People’s Republic of China.

1.3.8 “Customer” means any person who accesses and uses this Site, and places an order with us including (without limitation) you.

2. Registration

2.1 You can register with us when using the service or making an order. By registering, it means that you declare (and we have the right to rely on such declarations accordingly) that you are 18 years of age or older and have the ability to form a legally binding contract.

2.2 When you agree to register, you agree to:

2.2.1 The information provided on the registration form is true, accurate, current and complete for you;

2.2.2 Maintain and immediately update your registration information to ensure that the information is true, accurate, up-to-date and complete. If there are any changes, you must notify us immediately to ensure that we can contact you effectively. If we have reasonable grounds to suspect that any information is false, inaccurate, not up-to-date or incomplete, we have the right to suspend or terminate your registration;

2.2.3 Ensure that your username and password are properly kept; and

2.2.4 Only you or a person authorized by you can log in to this website with your user name and password.

2.3 The company has the absolute discretion to reject any new user registration application and terminate any registered user without providing any reason.

3. Order

3.1 When you confirm the order, the price of the product will be as shown on the day of order. Once you submit, you cannot cancel the order.

3.2 We will confirm by email that we have received your order. The confirmation email will provide:

3.2.1 Your order details,

3.2.2 Details of the price charged,

3.2.3 Your order follow-up information, and

3.2.4 Information on delivered goods.

This communication will indicate that we have received and accepted your order. You can track your order status online.

3.3 All product prices on this website are calculated in Hong Kong dollars.

3.4 We reserve the right to reject or cancel orders for any reason at our sole discretion, including but not limited to:

3.4.1 The product you ordered does not have enough stock;

3.4.2 Failure to arrange delivery for your region; or

3.4.3 The marked price of one or more products ordered by you is wrong due to human or computer errors or errors in the pricing information provided by the supplier.

3.5 If we cancel your order, we will notify you by email, and will deposit any relevant amount deducted from your credit card into your account as soon as possible. You accept that we are not required to make any compensation for your dissatisfaction or any loss (whether directly or indirectly).

3.6 If you order alcoholic beverages on this website, you must ensure that you are 18 years old or above and have the right to legally purchase the above-mentioned goods. You must ensure that any unqualified person is not allowed to use your website to log in to your account to purchase alcoholic beverages.

4. Payment

4.1 We accept “Stripe” for payment. When you place an order, it means that you authorize us to pay with the credit card specified by you for the amount of the goods when we accepted your order. Before the company receives all relevant payments (regardless of whether the goods have been delivered), the ownership of the goods will not be transferred to you.

4.2 We use third-party payment services to conduct online transactions. When you place an order, you agree and accept that, subject to its terms and conditions, your credit card information will be collected, processed and retained by us and the payment service provider. You agree and accept that you are solely and solely responsible for any losses incurred or incurred by you when conducting credit card transactions, and we shall not be liable for any related losses in whole or in part under any circumstances.

4.3 We will not collect or keep your credit card information. You agree and accept that the relevant information will be encrypted and retained by the third-party payment service provider.

4.4 The company reserves the right to change the payment method for online shopping at any time without prior notice.

5. Self-pickup/delivery service

5.1 All expected delivery dates and times are estimates only, and you will receive prior notification from us in relation to actual delivery arrangement once your order and delivery are confirmed.

5.2 Pickup: Any purchases made on this website can be picked up at our company within 5 days after receiving the delivery email. The delivery email must be presented when picking up the goods. For overtime collection of goods, we need to charge HK$10 per day as a storage fee.

5.3 Smart locker self-pickup service: You need to pay an additional HK$30.

5.4 Door-to-door delivery service: After using any discount/promotion code, you can enjoy free delivery service if the total purchase amount exceeds HK$900. If the total purchase amount is less than HK$900 after using the discount/promotion code, you will need to pay the delivery fee by own. Free delivery only provides to Hong Kong Island, Kowloon and the New Territories of the Hong Kong Special Administrative Region. Delivery service will not be applicable to Outlying Islands and remote areas, including Tung Chung, Ma Wan and Discovery Bay.

5.5 We reserve all rights to adjust the free shipping order amount and other fees in Article 5.2-5.3 above at any time and from time to time.

5.6 Each order is limited to a single pickup location, delivery location or smart cabinet. After the order is confirmed, the delivery method and pickup/delivery address cannot be changed.

5.7 If you choose the home delivery service, you agree that we will forward your delivery information to a third-party supplier (if applicable), and deliver the goods you ordered through our staff or third-party suppliers. Shipping address. When you confirm receipt of the goods, you agree to show the transaction confirmation email upon request. When the goods are delivered to the delivery address you provided, the goods will be deemed delivered to you and received by you. If you are unable to receive the merchandise for any reason, you agree and accept that we have the right to choose to charge you additional fees or cancel your order without refund or compensation.

5.8 No delivery services or pick-up services shall be available when typhoon signal No. 8 or Black Rainstorm Warning Signal is hoisted, or such other weather condition whereby delivery is considered unsafe by La Bella Roma, it will without prior notice.

5.9 No pick-up services shall be available on public holidays or out of office hours.

5.10 When the goods have been delivered to you, you will be at your own risk of holding the goods and we will not be responsible for their damage (direct or indirect) or the losses (direct or indirect) incurred to the greatest extent permitted by applicable laws.

5.11 If the order contains alcohol products, the recipient must be at least 18 years old and must provide proper certification upon request.

6. Return or replacement

6.1 Except as otherwise provided in these terms and conditions, the company will not accept returns or replacement of goods.

6.2 If the goods you ordered are faulty, defective or damaged (not due to your error), or the goods are not ordered by you, or the quantity delivered is incorrect, they can be returned or replaced within 2 days of the date of receipt, but you The following prerequisites must be met:

6.2.1 Provide valid proof of the details/photos of the items requested for return/replacement as evidence;

6.2.2 The goods are unused and are in the original state of sale, together with all parts and accessories provided with the goods, including instructions, certificates, labels, marks, consumables, bags and boxes, etc.

6.2.3 The packaging of the goods must be in the state in which they were delivered to you.

6.3 If you meet the requirements of Article 6.2 above and we are satisfied, we will arrange the return and replacement of the same product within 10 days after the approval of the return. If the product is out of stock and we have received the relevant payment, we can refund the amount of the product to you.

6.4 If any Product proves to have been delivered or provided for pick-up in a damaged condition, expired, omitted in the delivery/pick-up, or if a wrong Product is delivered/provided for pick-up, we shall replace the subject Product.

6.5 Under normal circumstances, unless approved by La Bella Roma at its sole discretion, La Bella Roma will not accept any request for return or refund of Products upon delivery or collection of Products.

6.6 If any Product which was not included in the Customer’s order is delivered to the Customer or provided for pick-up by mistake, La Bella Roma reserves the right to collect those Products from Customer.

6.7 All gift items/stamps must be returned together with the returned Products. Otherwise La Bella Roma reserves the right of the final decision in refund approval.

6.8 Images of Products on this Site may not correspond exactly to Product description and are for general reference only. The customer shall not be entitled to return a Product or refund on the basis that it does not correspond exactly to its online image.

7. Ownership

All risks of the products are transferred to you at the time of delivery, but La Bella Roma retains the ownership of the products until all relevant payments have been received.

8. Force Majeure

If due to any force majeure reasons (including fire, casualties, accidents, natural disasters, natural disasters, any laws, orders, declarations, regulations, requirements or regulations of the Hong Kong government or any of its agencies, strikes, labor disputes, labor shortages or technical Shortage of workers, shortage of products or raw materials or lack of supply, delays in transportation, or any other reasons beyond La Bella Roma’s reasonable control (whether similar to the foregoing reasons), resulting in La Bella Roma inability to perform its related to this website and these terms and conditions Liability, La Bella Roma is not liable for this within the scope of such obstruction.

9. Disclaimer and limitation of liability

9.1 We do not represent or guarantee that access to this website or any part of it will be unobstructed, reliable or free of malfunctions.

9.2 We do not represent or guarantee the completeness, quality, operation, use, accuracy or timeliness of all information (“Relevant Information”) stored or obtained on this website or this server or any other server on this website, or Suitability or use for any purpose.

9.3 To the maximum extent permitted by applicable law, we do not represent or guarantee that any service (whether provided by us or not) will be provided with due care and skill.

9.4 To the maximum extent permitted by applicable laws, we do not declare or guarantee that any product will have commercially available quality or will be suitable for any purpose (although we have notified us of the purpose in advance).

9.5 You agree that no data transmission on the Internet can be guaranteed to be completely secure. Although we are committed to protecting such information, we do not guarantee and cannot ensure the security of the information you transmit to us. Any data you transmit to us is at your own risk.

9.6 To the maximum extent permitted by applicable laws, we will not be liable for any inaccuracies, errors or omissions in any information on this website or related to any technical, factual, text or printing.

10. Guarantee

10.1 You promise not to use this website for the following purposes:

10.1.1 Use this website for any fraudulent or illegal purposes;

10.1.2 Upload, publish, email, provide, or otherwise send any content of intellectual property rights (including but not limited to patents, trademarks, trade secrets, copyrights of any party) that you are not entitled to;

10.1.3 Use this website to defame, abuse, harass, stalk, threaten or infringe the rights of other persons (including but not limited to the privacy or publicity rights of other persons);

10.1.4 Hinder or interfere with the operation of this website or the server or network used by this website; or violate any rules, procedures, policies or regulations related to the network;

10.1.5 Transmit or distribute to this website any viruses, worms, Trojan horses or other computer codes that are harmful or intrusive or may or intend to damage the operation of any hardware, software or equipment or monitor the use of any hardware, software or equipment;

10.1.6 For any commercial purposes, reprint, copy, sell, resell or utilize any part of this website, or its use or connection;

10.1.7 Collect or save the personal identification information of other users; or

10.1.8 Infringement of any copyright, design rights and intellectual property rights of the goods on this website.

11. User-generated content

11.1 When you submit any user-generated content (including all text, files, images, photos, sounds, videos or other materials) on this website (“User Content”), you agree to grant us permanent, irrevocable, and non-exclusive , Global, transferable, sublicensable, fully paid, royalty-free license to reprint, distribute, communicate to the public, perform publicly, revise, compile derivative works, display and otherwise use user content related to this website ( Including but not limited to promoting and reposting part or all of this website in any media format and through any media channels). Without restrictions, the rights granted to us by you under this article include the right to grant sublicenses to users of this website to use user content under the condition that the functions of this website are permitted from time to time. You hereby waive and urge all other creators of user content to waive all moral rights of user content (including the right to identify the creator of user content or the right to oppose any derogatory processing of user content), regardless of whether the relevant rights are currently or in Will it exist anywhere in the world at any time in the future.

11.2 Your declaration, guarantee and covenant:

11.2.1 You have the franchise legal rights and powers that can be granted in clause 11.1 above;

11.2.2 You are the owner of user content and/or have all the necessary rights, consents, permissions and licenses that can grant us the license in clause 11.1 above;

11.2.3 By exercising the license in clause 11.1 above, we will not infringe any third party’s intellectual property or other rights;

11.2.4 If the User Content identifies any individual (whether by name, picture or other means), you have obtained all the consents and permissions of those persons, so that we can use the User Content under the license in clause 11.1 above;

11.2.5 User content does not include any material that may be illegal, defamatory, obscene, offensive, endangering the safety of any person, intended to harass any person or not suitable for display on this website; and

11.2.6 At our request, you will provide us with written copies of any consents, permits and licenses that you are required to obtain.

12. Linked website

Certain links (including hyperlinks) in this website will lead you to leave this website. The link is provided for your convenience only, and the inclusion of any link does not imply our support or endorsement of the linked website, its operator or its content. We are not responsible for the content of any website other than this website.

13. Intellectual Property

13.1 The intellectual property rights of all content, user content, designs, text, images and other materials on this website, and their selection or arrangement are owned, controlled or licensed by us. Any authorized use without prior written approval is strictly prohibited.

13.2 All trademarks, product names and company names or logos on this website are our property or the property of their respective owners. We have not approved the use of any such trademarks, appearance, product names, company names, logos or titles, and such use may constitute an infringement of the rights of the holder.

14. General

14.1 We attach great importance to privacy issues. Our privacy policy covers our use of any information you provide. By using our services, you agree that we can collect, store and use information about you in accordance with our privacy policy. You confirm and agree to be bound by the terms of our privacy policy.

14.2 We reserve the right to deny users access to this website or any part of it at our sole discretion without notice, and we can refuse to provide our services to any users who violate these terms and conditions.

14.3 Without our written consent, you may not assign or otherwise deal with all or part of your rights and obligations under these terms and conditions.

14.4 We may transfer our responsibilities and obligations under these terms and conditions, or appoint any third party, including group companies, to provide you with the services under these terms and conditions on our behalf.

14.5 These terms and conditions set out the complete agreement of the parties and replace all previous oral or written agreements, consensus or arrangements concerning the subject matter of these terms and conditions. Neither party has the right to rely on any agreement or arrangement not listed in these terms and conditions.

14.6 These terms and conditions are governed by the laws in force in Hong Kong. You agree to be subject to the exclusive jurisdiction of the Hong Kong courts. If any part of these terms and conditions is not legally enforceable, that part will take effect within the maximum possible scope permitted by applicable law, while the other parts remain fully effective and effective.

14.7 Any claim, litigation or request from us, our directors, staff and agents due to your use or alleged use of this website or the content of this website or your violation of these terms and conditions, including but not limited to reasonable laws and For other professional expenses, you agree to indemnify us, our directors, staff and agents and protect them from damage.

15. Use of coupon code

15.1 If applicable, the discount code we provide is only applicable to one-time purchases through this website and is bound by this article.

15.2 Promo codes are neither refundable nor exchangeable for cash.

15.3 If your order is cancelled or eligible for a refund for any reason, the promo code used in the order will be invalid, and we do not need to refund or make any compensation for this.

15.4 We reserve all rights to terminate or change the above offers at any time and from time to time without notice. In case of any dispute, our decision will be final and conclusive.

Privacy Policy Statement

Customers register for La Bella Roma membership. The personal information provided by the customer to the company in any transaction or participating in any promotional activities, including (but not limited to) the customer’s name, gender, date of birth, telephone number, fax number, residential address, email address, etc., or collected by the company, Personal data held and possibly held by the company has the opportunity to be used, retained, viewed, and disclosed to related affiliates and partners for processing after-sales service related to this transaction, as well as for service promotion and preferential information , Market research, data verification, service enhancement, etc. The company must obtain the consent of the parties to use their personal data for direct sales activities, including (but not limited to) telephone, email, electronic message (mobile phone SMS, multimedia message, mobile phone program SMS, etc.), fax, mail, etc. The above activities. Data subjects and their authorized persons have the right to access, correct or delete any personal data of such persons held by the company. Please send a written email to info@la-Bellaroma.com

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